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FREQUENTLY ASKED QUESTIONS

How do I register to iWant TV? For first-time users: 1. Click on the REGISTER button found on the upper-right-hand corner of the webpage.

2. Fill out all the required information, especially your mobile number and/or email address.

3. Wait for the confirmation text or email that will be sent to the mobile number or email address that you registered.

Email Confirmation:
To confirm via email, simply click on the confirmation link that will be sent to the email address you registered.

Mobile Confirmation:
To confirm via your mobile phone, simply input the confirmation code that will be sent to you via text in the verification box that will appear after you successfully register.
If this page expires, you can also click on the “Confirm your mobile number” link that appears on the log-in page on the website and app.

For ABS-CBNmobile subscribers: Make sure to register your ABS-CBNmobile number to be able to watch content exclusively for ABS-CBNmobile subscribers.

To watch premium content --- archive of episodes of current and some past shows as well as original content made for ABS-CBNmobile, prepaid subscribers must have P10 regular load or any promo load, while ABS-CBNmobile MHP subscribers must have an active account.

To know more about ABS-CBNmobile promo loads, CLICK HERE: http://abscbnmobile.com/. What if I don’t get a confirmation text or email? Click on the resend confirmation link found at the bottom part of the website. How do I change my username and password? Just log in with your current email address and password, then choose one of the User Tools links found at the footer of each page to change your email or password. I forgot my password. How do I retrieve? Just click on the Forgot Password? link on the login window. You will need to enter the email address that you used for registration. What shows and channels can I watch on iWant TV? Subscribers who are under the FREE tier (without ABS-CBNmobile number) can watch the latest 3 episodes of current ABS-CBN shows.

ABS-CBNmobile subscribers can watch all episodes of current and select old ABS-CBN shows as well as original content made for ABS-CBNmobile, livestreaming specials and movies. Can I access iWantv! using different computers? Yes, you may access iWantv! in any computer that supports the basic system requirements. I experience inconsistent video quality and/or buffering while watching a show. What causes this? If you have a broadband connection of at least 512 kbps but still have poor video quality, excessive buffering, or a total lack of video, this can be due to a lack of computer processing power or general traffic congestion on the Internet. Try not to run other applications while accessing streaming media. Also, if you are accessing the video through a Local Area Network (LAN), you may experience excessive buffering or connectivity delays as a result of network congestion from the other users on your LAN. I experience black screen or sometimes video unavailable while watching my favotite show. What causes this? If you are experiencing black screen/video unavailable after clicking play or even before clicking play, this may be because of slow internet connection or congestion. Try not to run other applications or close other browsers while accessing the videos. Also, please do not forget to hit ctrl F5 to refresh. Can I download shows on my computer? We only allow viewing or streaming of the shows. You cannot download any of the shows. Can I watch on a Mac computer and operating system? Yes! As long as you have the minimum browser and Flash Player version installed. I'm currently based overseas. Why can't I play any video in iWantv? iWantv! is a service exclusive to Philippine-based internet users, in compliance with the licensing agreements of the different shows we provide. You may still catch up on your favorite ABS-CBN shows online through TFC.tv (http://tfc.tv) which is the video platform of choice for Global Pinoys worldwide. Why am I unable to play the video on my computer? You may still need to allow Adobe Flash Player to access your computer. You can check if a yellow pop-up bar appears at the upper part of your browser and click "Allow" (see screenshot below). If you have already done this but the video is still not playing, or the pop-up bar is not showing on your computer, you can refer to the instructions listed here: http://adobe.ly/UZ1N7U.